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Direct Care Worker

SHIFTS: 8-4pm, 4-12am, 12-8am, 6pm-10pm

SUPERVISED BY:  Program Supervisor

OVERVIEW: The Direct  Care Worker is responsible for supporting and managing a caring shelter environment including: supervision of residents, one-to-one counseling, teaching independent living skills, preparing meals with residents, facilitating recreational outings, and general upkeep of the house itself. Youth care worker will work a total of 30 hours per week Monday thru Friday 2p.m to 8 p.m


>Supervision of residents within the daily routine

>Crisis prevention, resolution and intervention

>After hours crisis phone counseling, intake, assessment, and referral

>Documentation of critical information in staff log and resident files

>Transportation to recreation and other outings, when assigned

>Attend training and supervision sessions quarterly as required by state regulations, totaling 10 hours per year

>Assist with maintenance of shelter facility and grounds

>Maintain a caring and cooperative environment

>Maintain client confidentiality consistent with agency policy

>Other duties as assigned by Assistant Supervisor, or requested by Shift Charge staff


Basic knowledge of various counseling approaches and techniques. Good verbal and written communication skills. Sensitivity to cultural issues and needs of youth from diverse backgrounds Ability to establish and maintain positive relationships with residents and staff. Knowledge of adolescent development. Ability to remain objective in crisis situations. Must have access to a vehicle and telephone and possess a valid Driver’s license with a driving record acceptable to our insurance carrier


High school diploma or GED plus one year of Human Services experience, preferably working with youth.

Provide shelter services and appropriate supportive housing for homeless individuals or families, develop programs and resources and formulate case plans that promote moving towards self-sufficiency. Ensure the safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living and overseeing the maintenance of the buildings and grounds



  • Complete needs assessment

  • Orientate clients to the shelter programs, requirements and consequences

  • Assure basic nutrition and hygiene needs are met

  • Interview prospective clients for the Supportive Housing Program Case plan:

  • Develop a comprehensive client-driven case plan with both short-term and long-term goals identified

  • Complete a timeline and measures for each goal using SMART format

  • Monitor progress of goal (s) in scheduled weekly sessions

  • Evaluate and adjust case plans as needed

  • Empower clients to become involved in their own planning and goal setting

  • Refer clients to appropriate resources to assist with meeting goals

  • Designs, coordinates and implements Life Skills, and other training programs

  • Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position Recordkeeping and Reporting:

  • Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents


  • Bachelors’ Degree in Human Service, or Social Work with minimum of two years Human Services experience, preferably working with youth.

  • Good verbal and written communication skills

  • Valid Driver’s license with an acceptable driving record

  • Must pass drug test and submit to background checks

  • CPR / First Aid Certified 

Case Manager

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